Just as important as selling and delivering products to consumers is 'return processing'.Particularly, the return processing experience has a significant impact on brand repurchase. Therefore, we are making efforts to process various return issues more quickly and accurately through advanced return processing process functions. <h1>We manage your inventory more accurately.</h1>You will be able to view the inventory status by specific date and in accordance with the receipt/delivery date. Checking Inventory Status for a Specific DateIn Inventory Management &gt; Inventory List, you can specify a query date and check by searching the SKU ID.The inventory status by date query can be verified from February 6, 2024. Checking Inventory Status Following Receipt/Delivery OccurrenceYou can check it in Inventory Management &gt; Inventory List &gt; Detailed Information of Single Item. If goods are categorized as defective during returns, reflected in defective stockEspecially in cases where good/defective categorization is in progress, processing allows re-shipment by classifying as normal stock after good conversion, and ensures more accurate stock management by managing as defective stock after defect conversion.<img src="https://sn-contents.s3.ap-northeast-2.amazonaws.com/articleFiles/49804695-33c5-47be-8ed3-c033a4c41402.png" alt="Inventory" width="100%"> <h1>Return processing communication is getting faster.</h1>We have enabled faster handling of repetitive communication tasks during return processing on our platform.After registering a return in the system and the inspection is complete, you can check the issues and quantities, and the condition of the goods by photo for each product.In cases such as defective or damaged goods, you can quickly verify the inspection status of the necessary items for decision-making in return processing for return-to-goods, disposal, etc.Furthermore, all return processing details submitted and completed are recorded and can be checked even after receipt completion, allowing history tracking.<img src="https://sn-contents.s3.ap-northeast-2.amazonaws.com/articleFiles/1e9bcdbb-363f-49a0-a68e-a0718f22c89c.png" alt="Return" width="100%"> <h1>You can easily handle various return issues after verification.</h1>For products where returns have been completed, you can proceed with revaluation, repackaging, and storage work based on the inspection results, while separate storage and disposal processes are available for defective products. Handling Abnormal ProductsThis applies when damage or internal issues occur with the product.After verifying the problem and category, quantity, etc., choose either normal receipt/defective receipt.For multiple issues occurring with a single SKU where you wish to categorize only a part as good or defective, please contact the center.<img src="https://sn-contents.s3.ap-northeast-2.amazonaws.com/articleFiles/c72b41e6-7d76-49e1-b61f-ac3761e24039.png" alt="Abnormal" width="100%"> Handling Mismatched ProductsThis applies when the product is not included in the return request.If the product corresponds to a delivered product or registered product, specify the SKU ID and choose either normal receipt/defective receipt.If it does not pertain to a registered product, please register the product via the Product Management menu and then match and handle the receipt with the concerned product.<img src="https://sn-contents.s3.ap-northeast-2.amazonaws.com/articleFiles/3ba05dc5-4717-4775-b2bd-03fe1d856d19.png" alt="Mismatched" width="100%"> In cases of missing return requests or unilateral returns by the consumerFor returns arriving at the center without a return request process, the center prioritizes accepting returns and notifying the client company to ensure the return process proceeds normally. <a href="https://whattime.co.kr/globalshipda/fulfillment" rel="noopener noreferrer" target="_blank" style="color: rgb(100, 108, 255);"><img src="https://sn-contents.s3.ap-northeast-2.amazonaws.com/articleFiles/983c0a6b-6738-4cb7-a951-03c3c4ccf1d0.png" alt="5bf9dc0a-f6ac-4e28-a433-2ee53e72cd28.png" width="100%"></a>

[Fulfillment] Improvement of Return Processing Function (Good/Defective Categorization)

<h3>Product Management &gt; Product Registration/Management &gt; Single Product &gt; Direct Product Registration</h3>When registering a single product, you can add the item 'Expiry Date/Manufacture Date Management' during the additional information entry stage. When Registering a Single Product<img src='https://sn-contents.s3.ap-northeast-2.amazonaws.com/articleFiles/b44d832c-a52e-4c2c-8866-2b89ef17d015.png' alt='Screenshot' width='100%'> Setting Expiry Date/Manufacture Date Management <ul><li class='ql-indent-1'><code>Do Not Set</code> &gt; Applied as the default value, and products with this value are shipped in order of receipt date.</li><li class='ql-indent-1'><code>Set</code> &gt; When selecting management, you can single-select the management date options.</li><li class='ql-indent-2'>When selecting expiry date, products are shipped from the nearest expiry date.</li><li class='ql-indent-2'>When selecting manufacture date, products are shipped from the oldest manufacture date.</li><li class='ql-indent-1'>“Location is managed by management date and shipped based on the entered expiry or manufacture date at the time of receipt.”</li><li>Modification Policy</li><li>The option for expiry date/manufacture date management cannot be changed after initial product registration.</li></ul> When Registering Products in BulkProducts can be registered in bulk via Product Management &gt; Product Registration/Management &gt; Single Product &gt; Bulk Product Registration.From the screen that appears when clicking bulk registration, download the template and fill in the management date field as below. The product is registered according to the entered details. <ul><li>When not entered (default): Products are shipped in order of the oldest receipt date if SKU expiry and manufacture dates are not managed.</li><li>Expiry Date: Entering 'Expiry Date' will prioritize shipping products with the nearest expiry date.</li><li>Manufacture Date: Entering 'Manufacture Date' will prioritize shipping products with the oldest manufacture date.</li><li>Entering other values: Misentries will be treated as errors in product registration during registration.</li></ul> During Receipt RegistrationYou can add products with a set expiry date/manufacture date in Input Management &gt; Receipt Registration &gt; Add Product.After registering the request quantity, click the 'Enter' button to add the management date field for receiving the product. <img src='https://sn-contents.s3.ap-northeast-2.amazonaws.com/articleFiles/3cbdab5e-7157-4df8-a764-4a88cb5bcf93.png' alt='Screenshot' width='100%'> <img src='https://sn-contents.s3.ap-northeast-2.amazonaws.com/articleFiles/af472908-45fe-4f42-8519-e6be5dcd0afd.png' alt='Screenshot' width='100%'> After adding the item and when requesting receipt, the receipt request item registration is completed successfully.

[Fulfillment] Registration and Receipt of Expiry Date Products

To use the Easy Fulfillment service, you must be registered and listed with PlayAuto. Please refer to the information below for proper integration with PlayAuto. 1. Input API Key and Authentication Key Obtain the API Key from the API application menu in the <a href="https://developers.playauto.io/" rel="noopener noreferrer" target="_blank">PlayAuto Developer Center</a>,and enter the API Key after clicking PlayAuto Integration under Easy &gt; Shopping Mall Integration Management menu. For the Authentication key, you can check the Solution Authentication Key under Settings &gt; Environment Settings &gt; System Settings &gt; API Usage Settings in PlayAuto.Once the two keys are correctly entered and authenticated, you can configure detailed shopping mall integration settings. 2. Select Integrated Shopping Mall Once PlayAuto account verification is complete, a list of integrable shopping malls will be displayed.The list of shopping malls integrated with PlayAuto will be displayed, and you can select the malls where ordering and shipping are required.In cases where you have directly integrated a shopping mall rather than through PlayAuto, simultaneous integration is not possible; you must disconnect and then integrate. 3. Select Shipping DestinationYou can display the shipping destinations set in PlayAuto for the listed shopping malls.If the selected shipping destination value corresponds to the address of Easy, shipment can proceed. 4. Order Collection TargetFor each shopping mall integrated with PlayAuto, only orders with the status "Shipping Instruction" are collected, and these orders will be shipped if the post-integration shipping creation method is set to automatic shipping instruction.

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[Fulfillment-Shopping Mall Integration Management] Integrating PlayAuto

[Fulfillment] Improvement of Return Processing Function (Good/Defective Categorization)

[Fulfillment] Registration and Receipt of Expiry Date Products