Digital Import Logistics Forwarding ShipDa here.

We inform you that after the integration between ShipDa and marketplaces (Smartstore, Coupang, etc.) is completed, if a 'Out of Stock / SKU Mismatch' occurs for a specific SKU, it will be automatically shipped once the issue is resolved.

(1) Out of Stock

When the stock for a particular SKU is restocked, shipments are automatically regenerated at the top of each hour between 08:00 and 16:00, starting from the time of restocking.

(2) SKU Mismatch

From the point of SKU synchronization between marketplaces (Naver, Coupang, etc.) and ShipDa, shipments are automatically regenerated at the top of each hour between 08:00 and 16:00.

Note

If you handle an urgent matter by registering directly as a shipment and the issues (1) and (2) are resolved, there may be duplicate shipments. In such cases, if you accurately input the sales channel/order number during 'Direct Registration', ShipDa can filter it as a duplicate to prevent re-shipment.

(Example) If you directly apply for shipment of 'Order Number: 1' when Smartstore is already integrated.

Register the actual Smartstore 'Order Number: 1' in [Shipment Management] - [Warehouse -> Domestic] - [Shipment Registration].

In such a case, the shipment is not automatically regenerated when the SKU is matched.